Article 1 — Purpose and Scope
These General Terms and Conditions of Sale (“Terms”) govern all contractual relationships between NAOF EYEWEAR SASU operating the Eyewearista store (hereinafter “the Seller”) and any adult individual, non-merchant, making a purchase on the website eyewearista.com (hereinafter “the Customer”).
Any order implies unreserved acceptance of these Terms.
Article 2 — Products
Eyewearista offers sunglasses and optical frames from luxury brands (Celine, Cartier, Chopard, Chloé, Dior, Fred, Gucci, Linda Farrow, Matsuda, Tom Ford, Bottega Veneta, Saint Laurent, Boucheron, and more).
Product photographs are non-contractual. The Seller makes every effort to present products as accurately as possible, but slight differences in rendering (color, tone, light effects) may exist between the on-screen image and the physical product.
Frames only: products sold on this website are eyewear frames — optical frames supplied without lenses, and sunglasses. No corrective lens is sold, fitted, or dispensed online, and no medical prescription is required to place an order. Fitting of corrective lenses is a separate service, performed by a certified optician in our boutique or during a home visit, and is not covered by these Terms.
Article 3 — Orders
3.1. Process
The Customer places an order online by selecting the desired items, adding them to the cart, then validating the order after entering delivery and payment information.
3.2. Confirmation
The order is only considered accepted after:
1. Payment validation,
2. Sending of a confirmation email summarizing the order.
The Seller reserves the right to refuse an order in case of prior dispute, product unavailability, or any other legitimate reason.
Article 4 — Prices
Prices are indicated in euros, VAT included (French VAT at the applicable rate). They do not include shipping costs, which are charged separately according to the chosen method and delivery location.
The Seller reserves the right to modify prices at any time; however, products are invoiced on the basis of the rates in force at the time of order validation.
Article 5 — Payment
Accepted payment methods are:
– Credit card (Visa, Mastercard, American Express) via WooCommerce Payments / Stripe
– PayPal
Payment is secured by SSL encryption. No banking data is retained by Eyewearista.
In case of fraudulent payment or bank rejection, the order is automatically canceled.
Article 6 — Delivery
6.1. Zones
Eyewearista delivers in Metropolitan France, the European Union, and internationally (133 countries).
6.2. Delivery methods
Orders are shipped by DHL Express, with tracking number, against signature on delivery. Shipping costs are calculated at checkout according to the destination and displayed before final validation of the order.
6.3. Delivery times
Indicative delivery times, from the date of dispatch:
– Metropolitan France and Corsica: 72 hours
– European Union and international: times are indicated at the time of order according to the destination
In all cases, and in accordance with Article L.216-1 of the French Consumer Code, delivery takes place no later than 30 days after conclusion of the contract, unless another date is agreed with the Customer.
For deliveries outside the European Union, any customs duties and import taxes are the responsibility of the Customer, who is invited to check them with the customs authorities of their country.
Eyewearista cannot be held responsible for delays attributable to the carrier or customs.
6.4. Receipt
Upon receipt, the Customer checks the condition of the package. In case of apparent damage, precise reservations must be noted on the delivery slip and Eyewearista must be contacted within 48 hours (contact@eyewearista.com).
Article 7 — Right of Withdrawal
In accordance with Articles L.221-18 and following of the French Consumer Code, the Customer has a 14-day period from receipt of the product to exercise their right of withdrawal, without having to justify their decision.
7.1. Procedure
To exercise this right, the Customer must notify their decision to the Seller by email at contact@eyewearista.com or by postal mail to the registered office. The standard withdrawal form (Appendix) may be used but is not mandatory.
7.2. Product return
The product must be returned:
– In its complete original packaging (case, pouch, cleaning cloth, brand box)
– With all accessories provided
– In new condition, unworn, undamaged
– Within 14 days following notification of withdrawal
Return costs are the responsibility of the Customer, unless otherwise indicated.
Return address:
Eyewearista
54 rue au Pain
78100 Saint-Germain-en-Laye
FRANCE
7.3. Refund
The refund is made within a maximum period of 14 days from receipt of the returned product, using the same payment method as the one used for the order, unless otherwise agreed.
The Seller may defer the refund until recovery of the product or until the Customer has provided proof of shipment, whichever is the earlier.
7.4. Exceptions
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply:
– To personalized products or products made to the Customer’s specifications (engraving, custom finish, or any bespoke request, etc.)
– To products unsealed after delivery for hygiene reasons
Article 8 — Warranties
All products benefit from:
– Legal warranty of conformity (Articles L.217-4 et seq. of the French Consumer Code) — 2 years from delivery
– Warranty against hidden defects (Articles 1641 et seq. of the French Civil Code)
– Manufacturer’s commercial warranty: variable according to the brand (generally 2 years), applied under the conditions set by each manufacturer. Eyewearista does not offer any additional extended warranty beyond the manufacturer’s warranty and the legal warranties above.
In case of defect, the Customer contacts Eyewearista who organizes the handling (repair, replacement, refund).
Article 9 — After-Sales Service
For any question, complaint, or warranty exercise: contact@eyewearista.com — +33 7 86 67 02 21
Article 10 — Liability
Eyewearista’s liability cannot be engaged for any damage resulting from misuse of the product, customer negligence, or normal wear and tear.
Eyewearista cannot be held responsible for non-performance or improper performance of the contract attributable to a case of force majeure.
Article 11 — Personal Data Protection
The Customer’s personal data is processed in accordance with the Privacy Policy, accessible at any time on the site.
Article 12 — Dispute Resolution
12.1. Mediation
In accordance with Articles L.611-1 et seq. of the French Consumer Code, the Customer may resort free of charge to a consumer mediator in the event of an unresolved dispute:
Before any recourse, the Customer is invited to contact our customer service at contact@eyewearista.com in order to seek an amicable solution. The contact details of the consumer mediator competent for Eyewearista are made available to the Customer on request at this same address.
12.2. European Consumer Centre
The European Commission’s Online Dispute Resolution (ODR) platform was permanently discontinued on 20 July 2025 by Regulation (EU) 2024/3228. Consumers residing in the European Union may contact the European Consumer Centre France for any cross-border dispute: https://www.europe-consommateurs.eu
12.3. Competent Jurisdiction
In the absence of amicable agreement, any dispute will be submitted to the competent French courts.
Article 13 — Applicable Law
These Terms are governed by French law, regardless of the place of delivery and the nationality of the Customer.
Article 14 — Modification of the Terms
The Terms applicable to an order are those in force on the day of validation of the said order. Any subsequent modification shall not apply retroactively to orders already placed.
Last updated: 1 August 2026
Appendix — Standard Withdrawal Form
To be completed and returned only if you wish to withdraw from the contract.
To the attention of NAOF EYEWEAR SASU, 66 avenue des Champs-Élysées, 75008 Paris — contact@eyewearista.com
I hereby notify you of my withdrawal from the contract relating to the sale of the following item:
- Ordered on: ____
- Received on: ____
- Order number: ____
- Consumer name: ____
- Consumer address: ____
- Signature (only in case of paper notification): ____
- Date: ____